As Unosquare expands its presence from our Mexico and Northern Ireland delivery centers, we continue to learn valuable lessons on the key drivers for successful software development with distributed teams. One of the more important lessons we’ve learned is to set clear expectations early in the client relationship in order to prevent problems down the line.
We're currently experiencing significant pain with one of our software development projects. The effort of the project was to improve an e-commerce platform which Unosquare had previously built and has been maintaining for a few years now. Currently, the delivery of the promised features is past its estimated date of completion. The testing of the bug fixes have become contentious because of their effect on the client's budget which is now overrun. The client is obviously upset about this and so are we.
Many communication pitfalls can derail an otherwise productive conversation with a geographically distributed, Agile team. In my experience, an accusatory tone, even though unintentional, can turn an otherwise productive conversation into a defensive situation, and you are then reliant on an intermediary to recognize and diffuse the situation.