DELIVERY SERVICES: BRIDGING COMMUNICATION GAPS
The last twelve months have been integral in our continuous effort to refine and improve our delivery process both for our engineers and our customers. In June 2018, we started a pilot program creating the role of Engineering Manager on our Delivery Services teams. The pilot proved to be successful in the first 25 teams, so starting in 2019, we’ve expanded to roughly 120 teams and plan to add more in the future.